FAQ
Can't find an answer?
Send us your question using the form below and we'll get back to you as soon as we can
You can simply check out the website for prices, or contact one of the sales team on 01283 319975, or sales@fencing-direct.co.uk with your query. Written quotations are generally sent within 2 working hours of telephone request, or 4 working hours of Email request.
Simply contact the sales team on 01283 319975, or Sales@fencing-direct.co.uk, where we would be happy to take your order over the phone.
You can pay on the website through the shopping basket, over the telephone, via bank transfer, or once your first order has been paid, you can apply for a 30 day credit account. Simply request a form through the contact us page on the website, give us a call on 01283 319975, or request one from Accounts@Fencing-Direct.co.uk
You will firstly need to place an order with the sales team. Either send us your order via sales@fencing-direct.co.uk, or give us a call on 01283 319975. You can pay over the phone when you place your order, pay via bank transfer, or request a credit account.
Depending on the product, delivery can take place within 48 hours, up to 3 weeks. Each products availability is indicated on the website, and will also be indicated to you on your order confirmation. If your selection of products have various lead times, we will ask if you would like to wait for them all to be delivered at the same time, or deliver as they become avaliable.
As soon as your order is received, one of the team will check it over, and process it onto our system. You will then receive an order confirmation within 1 working hour confirming your order. Once you have confirmed this is all correct, your payment is verified. If you are paying by bank transfer or card over the phone, payment must be cleared before your order is sent for picking/manufacture. a couple of days before your delivery due date, one of the team will be in contact to confirm delivery day and address.
Depending on your product type and quantity, delivery may arrive by parcel courier, on palletised transport, or it may form part of a contracted multi-drop. This will be communicated to you a few days prior to your delivery. Unless agreed in writing, offloading of the delivery is your responsibility.
Send us your question using the form below and we'll get back to you as soon as we can
01283 319 975
sales@fencing-direct.co.uk
Unit X
Robian Way
Swadlincote
DERBYSHIRE
DE11 9DH
Website Design by Webfactory
This is to ensure that experience using the website is the best possible. You can find out more about the cookies we use by reading our cookie declaration.