We offer a standard delivery service on the majority of our products, to the majority of UK and ROI postcodes. We aim to get most items to you between 7 and 10 working days, unless otherwise stipulated. Please note: some products and bulk orders may take additional time to be dispatched - see individual product details for more information. You may receive multiple deliveries for your order.

Delivery usually takes place any time between 08:30 and 17:00 on the date of delivery.

We offer an express delivery service on certain products - see individual product details for more information. This service may also apply to other products, on request. For more information please call our sales team on 01283 319975 or email sales@fencing-direct.co.uk. Please note: all express delivery orders must be placed before 12pm the day before.

Please be aware most of our products are delivered by trucks, and require appropriate access. Our drivers may not be able to move your goods far from the vehicle. You must notify us of any access issues or inability to accept delivery from certain types of vehicle such as side loading trucks when ordering under 'Special delivery instructions', indicating additional contact details if required.

You shall be responsible (at your own cost) for all arrangements to unload the Goods when delivered to you. Delivery will be usually be made between 8:00 am and 17:00 pm on Working Days and during such hours you will make sure we are able to access the address for delivery in order to deliver the Goods.
If you refuse to take delivery of any Goods and/or to allow performance of the Services then we shall be entitled to withhold delivery and/or performance of any other Goods, and reserve the right to charge a re-delivery charge.

As we offer a huge range of products some of which are heavy and/or are bulky, or if smaller items are ordered in large quantities and have to be palletised, then these goods may need to be unloaded with the aid of special equipment such as a fork lift truck or with additional manpower. If you anticipate or have any doubts as to whether your may have difficulty with unloading your order, you must tell us this in the 'Special delivery instructions' section when placing your order.

As stated above In some cases we may need to charge extra if we have to provide an alternative method of delivery to our normal service.

If you want to return any items in your order, you must first inform us by phone on 01283 319975 or by sending us an email to aftersales@fencing-direct.co.uk. You can also notify us of your returns request by post but this will take longer to process. The postal address for returns requests is Fencing Direct, Unit X, Robian Way, Swadlincote, Derbyshire, DE11 9DH.

You can download a Returns Form here.

The products must be returned to us unused, as new, and in undamaged condition. We advise you to return goods in their original product packaging, and where appropriate with all shrink wrapping and banding around the pallet or crate still intact in order to protect them in transit to us. In addition returns or cancellations will not be accepted if the product(s) have been altered by applying chemicals or paints to the surfaces other than those provided or by altering or customising the product in any way that could be deemed as you using or treating the products as your own.

Following return and inspection your refund will be processed.
Refunds will be subject to collection costs if we have arranged this on your behalf.
Where you are dealing as business refunds are subject to a 25% restocking fee.
Please note in the unlikely event that you have received defective goods from us ( verified and confirmed before return) no return fee or restocking will be charged.

If an item is returned damaged, we will notify you via email or post. If damage has occurred in transit, it is your responsibility to make any claim for damaged items against your carrier. We will not refund the cost of items which are found to be damaged on return to us: such items will remain your property and may be collected from us at your cost. We may dispose of them if not collected within 30 days.